Since last week I’m ITIL Foundations Certified, but WTF is ITIL?
the best description (…and help for the exam…) I’ve found it on Jose Barreto’s blog:
“(…)a framework for IT Services Management. But what can you really learn from a set of books on IT Infrastructure published by a UK government agency? Oh, quite a lot!
The idea behind it is to offer best practices for IT processes, using consistent terms that can be understood globally, no matter what IT environment you work on. If you find any value in similar systems like the ISO 9000, CMMi or EFQM, you will probably benefit from learning about ITIL. For me, the most important aspect of this training was to get a better understand of what this ITIL buzz is all about and to understand the terminology used by it. It helps put the entire set of IT Processes in perspective.
So what are these processes anyway? Well, the ITIL books define a number of them and, since they all interact with each other, it’s actually hard to talk about each one individually. They are grouped into two major groups each one in its own book: Service Support and Service Delivery. The Services Support book describes services (and a function) that is offered to your end-users (called simply IT users). The Service Delivery book includes services that are provided to the teams that sponsor or hire those IT Services (called simply IT Customers). There are other books in the library, but these are the main ones.”
check the rest of the post for a more explanatory description of some processes and some study material.
Posted by frmorais 
